**30-Day Return Policy**

 

We want you to be completely satisfied with your purchase from NEKOutdoor.com. If for any reason you are not satisfied, you may return eligible items within 30 days from the date of purchase for a refund, subject to the terms and conditions below:

 

**Eligibility:**

- To be eligible for a return, items must be in their original condition, unused, and with all original packaging intact.

- Certain items, such as personalized or custom-made products, are not eligible for return unless they are defective or damaged upon receipt.

 

**Return Process:**

1. Contact our customer service team at NEKOUTDOOR@gmail.com to initiate the return process and obtain a return authorization (RA) number.

2. Pack the items securely in their original packaging along with a copy of your receipt or proof of purchase.

3. Clearly mark the RA number on the outside of the package.

4. Ship the package to the address provided by our customer service team.

 

**Return Shipping:**

- Customers are responsible for return shipping costs unless the return is due to an error on our part or the item is defective or damaged upon receipt.

 

**Restocking Fee:**

- A restocking fee of 20% may apply to returned items, deducted from the refund amount, to cover the cost of processing and restocking.

 

**Refund Processing:**

- Refunds will be processed within 7-10 business days of receiving the returned items.

- Refunds will be issued to the original form of payment used for the purchase.

 

**Exchanges:**

- We do not offer direct exchanges. If you would like to exchange an item, please follow the return process for a refund and place a new order for the desired item.

 

**Exceptions:**

- Final sale and clearance items are not eligible for return.

- Returns that do not meet the eligibility criteria may be subject to refusal or additional restocking fees.

 

**Contact Us:**

If you have any questions about our return policy, please contact us at NEKOUTDOOR@gmail.com.

 

**Policy Effective Date:**

This return policy is effective as of [05/20/2024]. We reserve the right to modify or amend this policy at any time without prior notice.